The success or failure of any business depends on how well the needs of customers are met. To ensure this, restaurants should have set operational procedures in place that focus on what you want your brand image look like from customer’s perspective – things such as hygiene and knowledge about food preparation are included within these standard operating procedures (SOP). The more consistent they become; then it becomes easy for people who work at different locations to know exactly where certain tasks need completing without having too many conversations over email attachments when there could easily be a face-toface meeting between them instead!